Another Recommended Rewrite

Yahoo!'s Automated Support Reply Is Not in Synch with Their Business Practices

February 24, 2008

If you send an abuse complaint to Yahoo!'s abuse address, you will get this automated response:

Thank you for contacting Yahoo! Customer Care to answer your question. A support representative will get back to you within 48 hours regarding your issue. Until then, feel free to visit our online help center at http://help.yahoo.com/ for answers if you have not already done so.

This sounds really nice and professional, but it would be better written like this:

Thank you for contacting Yahoo! Customer Care to answer your question. A support representative may be in touch with you in four to six days, if we feel like it. When that support representative gets in touch with you, they will do so by sending a canned response that may be vaguely relevant to your complaint, concern or question. Do not reply to the incorrect answer you receive, as this will just make us angry. Yahoo! does not want your business and does not want you to have a good experience with us.

This, at least, would be in line with Yahoo!'s actual business practices.

Of course, it would probably be better for yahoo! as a business, and for the internet in general, if Yahoo! actually just complied with their current auto-response - and actually had someone READ the complaints and questions that were sent in.